Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.
FAQs
You will receive your tracking number on your shipping confirmation email. You can track the item by clicking on the link provided on the delivery carrier website tracking service. The details of your carrier will be provided in the shipping confirmation email.
Sometimes we don't send everything you've ordered at the same time. If your order has been sent separately then the delivery note will only state which items should be in that part of your order.
Please check the delivery notes from each part of your order to make sure you are not missing anything.
If something is missing then please get in touch with our customer service team by emailing customerservices@envie-beauty.co.uk
Of course every envie product is created to the highest standards and goes through a full quality control before it is delivered to you. But if, for any reason, you need to return any other envie product, we'll ensure the whole process is as simple and speedy as possible.
Please customerservices@envie-beauty.co.uk to start our online returns process.
Goods that are purchased on the envie website must be returned to envie in perfect condition, with all packaging, within 7 days of receiving the goods for a refund to be processed. The first step is to contact the envie customer service team (customerservices@envie-beauty.co.uk) and once you have discussed the reason for your refund with the team and goods have been returned, refunds will be made to the card used for the original transaction.
You will receive an updated email, as confirmation of your return. Please allow 3-8 working days for the amount to clear onto your card after refunding.
As soon as your return has been processed by our warehouse, we will send you a text message to let you know.
In the unlikely event that you don't receive this message within 10 working days of posting your parcel to us, please get in touch with our customer service team by email (customerservices@envie-beauty.co.uk) and we'll get back to you as soon as possible.
If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
As the manufacturer we offer the following warranty
* 12 month warranty with all of our envie beauty electrical products from receipt date
Other products may vary so please see the product documentation.
Within the warranty period, we can only offer to replace the product for you at our discretion. If your envie product has become faulty due to incorrect use or accidental damage, please contact our customer services team (customerservices@envie-beauty.co.uk) prior to returning your styler to us and we will discuss your options.
Yes, there are some exclusions to the warranty.
The warranty will not cover any fault caused by incorrect usage.
We are also unable to cover any fault caused by accidental damage.
The warranty is also void if any repair has been attempted.
Information stored in your account will be your home address, delivery address, email address, and order history. You can access and amend your details at any time.
Yes, your account is password protected and we also use only the latest encryption software. For additional peace of mind, you can change your password as often as you wish.
Simply login and click on the area that you wish to change and amend accordingly. Once you have finished, click update and always remember to log out so others cannot access your personal data.